Richard Kapp

Richard Kapp has extensive experience in operational performance and business intelligence, currently serving as Senior Advisor for Operations Performance at CATSA/ACSTA since March 2009. In this role, Richard is responsible for designing operational metrics and coordinating reporting activities. Previous roles include Senior Analyst for Operations Performance and Business Intelligence Developer, where responsibilities encompassed supporting data warehouse environments and ensuring data accuracy. Other significant contributions include advising on screening contracts budget, supervising operational staff, and monitoring compliance with operational standards. Prior experience includes a tenure at FedEx Express as a Quality & Process Improvement System Analyst and a Dangerous Goods Specialist. Richard Kapp has a background in data management and process improvement, and possesses a diploma from Dawson College.