Rafaela Avila

Rafaela Avila has a diverse work experience in various roles and industries. Rafaela currently works as an IT Support Specialist at Canopius Group since November 2021. Before that, they worked at Cineworld for three years as a Technical Support, where they were responsible for installing and maintaining audiovisual equipment and troubleshooting technical issues. Prior to that, Rafaela worked at TTEC as a Customer Service Representative, resolving customer complaints and verifying account information over the phone. Rafaela also has experience as a Call Center CSR & Agent Support at Teleperformance, handling customer support in financial services and troubleshooting technical issues for customers and agents.

Rafaela Avila completed their education from 2021 to 2023 at BPP, where they focused on studying Infrastructure. In addition to their formal education, they obtained several certifications to enhance their skills and knowledge. These certifications include "Windows 10: Intune Device Management" from LinkedIn, obtained in November 2022, "Learning Office 365 (Microsoft 365)" from LinkedIn, obtained in May 2022, "Office 365 for Administrators: Supporting Users (Office 365/Microsoft 365)" from LinkedIn, also obtained in May 2022, and "Learning PowerShell" from LinkedIn, obtained in December 2021.