KH

Kristin Haynes

Subject Matter Expert (sme): Customer Focus at Capability.Co

Kristin Haynes is a seasoned professional with extensive experience in customer experience and advocacy. Current roles include Non Executive Director and Sponsorship Chair at Crime Stoppers Tasmania and Non Executive Director at No to Violence, both since November 2023. Kristin operates as a Customer and Employee Experience Consultant at Toptal, a Masterclass Presenter and Facilitator for Realise Business, and a Subject Matter Expert in Customer Focus at Capability.Co. As the Principal and Founder of Senyah Projects since January 2021, Kristin specializes in enhancing customer-centric practices within businesses. Previous notable positions include Chief Customer Officer at Venues NSW and Head of Customer Advocacy at News Corp Australia. Kristin holds a Master of Commerce in Marketing from Macquarie University and a dual degree in Law and Commerce from Bond University, alongside certification as a Customer Experience Professional.

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