Mike Ferrara

Mike Ferrara is an experienced professional with a robust background in operations and service delivery. Currently serving as a Senior Team Lead in Distributed Batch Operations at Capital One since March 2012, Mike has honed leadership skills in managing teams and workflows. Prior to this role, Mike held the position of Sr Service Delivery Specialist at SunGard Availability Services from May 2010 to October 2011, where responsibilities included overseeing services for over 40 financial service companies. Mike's extensive career began at Rohm and Haas/Dow Chemical, where from September 1987 to December 2009, Mike served as an Operational Supervisor for the I/T Global Customer Service Desk, managing teams and enhancing service delivery in the IT Call Center.