Zach James

Zach James has extensive work experience in various roles and companies. Zach currently holds the position of Senior Director, Customer Experience at Capitol Lighting, where they are responsible for transforming teams and achieving exceptional sales and service outcomes. Zach also develops and implements the company's customer experience strategy and manages customer support channels and call center. Additionally, Zach is the company's Salesforce Administrator, in charge of CRM and Order Management systems.

Prior to their current position, Zach served as the Director, Customer Experience at Capitol Lighting, where they successfully reconstructed the customer experience and expanded into the Charlotte market. Zach revamped the call center sales process, resulting in a significant increase in annual revenue.

Before Capitol Lighting, Zach worked as a District Manager at Public Storage, where they led the highest revenue generating district in the region. Zach was responsible for overseeing 13 properties, managing over 7,500 customers and 8,000 storage units.

Zach also has experience at Barnes & Noble, Inc. as a Store Manager, where they created a competitive atmosphere and implemented a results-driven strategy. Zach exceeded sales plan expectations and developed the team's core selling abilities.

Earlier in their career, Zach worked at MapAnything, Inc. as an Account Executive, driving top-line sales in the early start-up phase of the company. Zach achieved outstanding sales results and honed their expertise in Salesforce.

Lastly, at Office Depot, Zach held various roles including Store Manager and Assistant Store Manager, where they revitalized the recruiting process and improved the company's performance.

Overall, Zach James has a proven track record of transforming customer experiences, achieving exceptional sales and service outcomes, and driving revenue growth in various industries.

Zach James' education history is as follows:

Zach James completed the Ultimate Salesforce Flow Foundation Course at Salesforce Ben in June 2023, obtaining a certification. Zach also obtained certifications in Salesforce Certified Business Analyst in May 2023, Salesforce Certified Administrator (SCA) in April 2023, and Salesforce Certified Associate in November 2022.

In terms of formal education, Zach James attended Trailhead by Salesforce starting in 2021, but the end year is not specified. Zach previously attended Daytona State College, where they earned a Bachelor of Applied Science (BASc) degree in Supervision and Management from 2011 to 2013. Prior to that, they obtained an Associate of Arts (A.A.) degree from the same institution between 2009 and 2011. In 2008, Zach James received an Applied Tech Diploma in Emergency Medical Technician from Daytona State College.

Additionally, Zach James obtained a certification as a Certified Food Safety Manager from the National Registry of Food Safety Professionals (NRFSP) in October 2017.