Kala Fendall

Kala Fendall is an experienced Senior Quality Business Analyst at Capitol Presence, where responsibilities include developing Quality Assurance and Quality Control strategies to enhance Customer Experience, executing cross-functional collaboration to improve employee processes, and revitalizing business operations by updating Standard Operating Procedures. Previous roles include Mathematics Teacher and Collaborative Learning Team Lead at Prince William County Public Schools, where effective use of agile methodologies improved course material development and stakeholder communication. Fendall also held positions in educational environments as both a full-time teacher and substitute, as well as in the hospitality and event management sectors, showcasing a diverse skill set that blends education, business analysis, and operations management. Fendall holds a Bachelor of Science in Tourism and Events Management from George Mason University and additional certifications from Shenandoah University and Northern Virginia Community College.