Gabriela Ramirez

Gabriela Ramirez has a diverse work experience, starting with their current position as an Information Technology Help Desk Analyst at Car Capital Technologies, Inc. Gabriela joined the company in April 2023 and is currently in this role.

Prior to their current position, Gabriela worked at Microsoft as a Global Support Engineer from September 2021 to January 2023. In this role, they were based in San José, Costa Rica, and focused on assisting customers with storage account recovery, improving performance, implementing Azure Active Directory, and troubleshooting PaaS databases in Azure.

Before Microsoft, Gabriela was employed at Intel Corporation as a Production Support professional. Gabriela joined the company in October 2016 and left in December 2017. In this role, they were based in Heredia, Costa Rica, and provided solutions for critical business initiatives, reduced problem resolution time, and created knowledge-based articles.

Gabriela'searliest work experience was as a Technical Support staff at Cafe Britt. Gabriela joined the company in October 2013 and left in October 2016. Cafe Britt is a Costa Rican company that produces and markets gourmet coffee, chocolate, and other products.

Gabriela Ramirez's education history is as follows:

- From 2022 to 2023, they pursued a Master's degree in Project Management at ULACIT.

- In 2020 and 2021, Gabriela obtained a Postgraduate Degree in Computer Science from Universidad Fidélitas.

- Between 2014 and 2017, they completed a Bachelor's degree in Computer Science at ULACIT.

- In 2012, they participated in the Central American Ambassador Youth Program at the College of Agriculture and Technology Cobleskill in New York.

- Also in 2012, Gabriela was involved in the Youth Ambassadors Program at Northern Michigan University.

- Gabriela attended Georgetown University Law Center in 2012.

- From 2008 to 2010, Gabriela went to C.T.P. Profesional Padre Roberto Evans Saunders, although the degree and field of study are unspecified.

Additionally, Gabriela Ramirez has obtained several certifications, including Microsoft Global Hackathon 2022 Award Winner from Microsoft in December 2022, Fundamentos de las finanzas: Comprensión de informes financieros from LinkedIn in November 2022, Gestión de proyectos simplificada from LinkedIn in June 2022, and Fundamentos de la gestión del tiempo from LinkedIn in March 2022. In December 2021, they became Microsoft Certified: Azure Fundamentals. Prior to that, in September 2021, Gabriela completed the Accessibility in Action certification offered by Microsoft. Gabriela also holds certifications in Having Difficult Conversations, Improving Your Conflict Competence, Confronting Bias: Thriving Across Our Differences, and Coaching Skills for Leaders and Managers, all obtained from LinkedIn between 2021 and 2013. Additionally, they obtained the Scrum Master certification from SCRUMstudy in October 2018 and the Scrum Fundamentals certification in February 2017.