Christina Natividad

Christina Natividad is an experienced professional in workforce management and call center operations, currently serving as a Speech Analytics Specialist at CardWorks since June 2018. Prior to this role, Christina held various management positions at Sears Holdings Corporation for over a decade, including Workforce Resource Manager, Operations Team Manager, and Sales Team Manager, where responsibilities ranged from managing a team for scheduling and resource management to coaching and developing customer service agents for improved performance and customer loyalty. Christina's educational background includes an Associate of Science degree in Business Administration and Management from Valencia College, completed between 2020 and 2022.