Heather Plourde

Heather Plourde has a diverse work experience spanning various industries. Heather currently works at Carenet Health as a Business Analyst since 2019. In this role, they are responsible for providing ongoing customer service support and account configurations for Carenet's clients.

Prior to their current role, Heather worked at Citra Health Solutions as a Configuration Analyst from 2016 to 2019. Their responsibilities included providing customer service support, account configurations, and developing relationships with clients. Additionally, they worked as a Supervisor of Outbound Operations, managing a team and overseeing various tasks related to call campaigns and agent performance. Heather also started their career at Citra Health Solutions as a Customer Service Agent and JIVA trainer.

Their work experience also includes roles at KeyBank, where they held various positions from 2006 to 2015. These roles included being a lead teller, personal banker, client service manager, and float teller. Their responsibilities at KeyBank involved acquiring and maintaining clients, providing sales solutions, and supporting branch operations.

Earlier in their career, Heather worked as a Key Holder at Game Stop, Inc. from 2005 to 2006.

Overall, Heather Plourde has a strong background in customer service, account management, team leadership, and sales across multiple industries.

Heather Plourde attended Thornton Academy from 1999 to 2003, where they obtained a high school diploma. During their time at Thornton Academy, they were active in the Math Group and the Gay-Straight Alliance (GSA). From 2003 to 2005, they furthered their education at the University of Southern Maine, pursuing a degree in Secondary Education with a focus on Mathematics. However, it is important to note that they did not complete a degree at the University of Southern Maine.