Alberto de la Calle

Alberto De La Calle is a seasoned professional in workforce management and operations, currently serving as Contact Center Support, Partnership & WFM Manager at Carglass® España since January 2024. Prior experience includes roles as WFM Manager and Capacity Planner at Webhelp from June 2016 to February 2024, where Alberto also contributed to the Mango Project and served as a Scheduling Analyst for the EMEA Google gTech Project. Alberto held the position of Operations Manager at Sum Talk and worked as a freelance administrator and business analyst. Additional experience includes roles as Director de Operaciones at Dooplan | El Grupazo, Project Manager at Lemonmusic/Lemonsoft, and WorkForce Management Scheduler at Sitel. Alberto co-founded a family business and possesses educational qualifications in Business Administration from Universitat Oberta de Catalunya and Professional Sound Technician from MicroFusa.