Thainara Pimenta

Thainara Pimenta is a Senior Customer Success Manager at Cargosnap since August 2021, where responsibilities include acting as the 'voice of the customer' and leading initiatives based on client needs in a part-time product owner role. Previously, Thainara served as a Customer Excellence Analyst at Sinch, focusing on customer success, globalization, and onboarding within SaaS/CPaaS environments. Additional roles at Sinch included Business, Product & Media Analyst and Business & Partnerships Assistant, contributing to partnerships and media performance. Thainara started the professional journey as a Legal and M&A Assistant at Movile and holds a Bachelor's Degree in International Affairs from Unifesp - Universidade Federal de São Paulo, earned in August 2021.