Geoffrey Arruda

Geoffrey Arruda is an experienced leader in account management and customer success, currently serving as the Director of Account Management at CarGurus since November 2014. Geoffrey has successfully overseen teams ranging in size from 14 to 30, driving significant revenue retention and growth, with a notable achievement of exceeding net dollar retention goals by 118% in 2020. Geoffrey's previous roles at CarGurus include Senior Manager and Team Manager positions, focusing on customer satisfaction and process optimization. In addition to CarGurus, Geoffrey serves as a Career Advisor for Pay Forward Coaching and has held positions at DealerRater and Maticho.com, contributing to client services and operational improvements throughout a diverse career. Geoffrey holds a Bachelor of Arts in Economics from the University of Massachusetts.