Nella Marov-Perez

Nella Marov-Perez serves as the Director of Customer Care at CarrierX, a role held since March 2012, where responsibilities include collaborating with senior leadership to develop business strategies, analyze operational inefficiencies, and foster a culture of continuous feedback within a global team. Previously, Nella held positions as Customer Service Manager at Nordstrom, overseeing customer service strategies and cultivating a customer-centric culture, and as Advocacy Counselor at United Friends of the Children, where support was provided to young adults transitioning from the foster care system. Nella has also contributed to Nordstrom in a similar capacity from March 1996 to May 2003. Academic credentials include a Master's degree in Management and Leadership from Pepperdine Graziadio Business School and a Bachelor of Arts in Human Development and Family Studies from California State University, Long Beach.