Michael Murphy

Michael Murphy is a seasoned professional in customer success management with a diverse range of experience across multiple companies. Currently serving as a Senior Customer Success Manager at Carta since August 2021, Michael manages a substantial portfolio of 600-1200+ accounts in the Mid-market and SMB segments, while collaborating cross-functionally to enhance client retention and growth. Previously, Michael held a similar position at HERO® where responsibilities included managing strategic accounts and facilitating seamless onboarding processes. As Director of Customer Success at Thnks, responsibility included leading a team to drive revenue growth and transformation. Additionally, Michael has a strong background in account management from roles at Helixa and PerformLine Inc., showing proven success in client relationship management and revenue enhancement. Academic credentials include a Bachelor's Degree in English with a minor in Information Technology from the University of Massachusetts Amherst.