Javed Akhtar

Javed Akhtar is currently the Manager of Customer Success at CasaOne. Javed has previously worked as a Customer Experience Manager at both Bicycle AI and Furlenco. Javed has also worked as a Technical Support Engineer at Convergys.

Javed has extensive experience in managing and leading customer service teams. Javed is skilled in promoting excellent communication and customer service skills. Javed has successfully implemented policies and SOP's to improve the overall customer experience. Javed's experience has resulted in a decrease in customer complaints by 30%.

Javed Akhtar has a Bachelor of Technology in Information Technology from Gandhi Engineering College, and a Matriculation in matriculation from D.A.V Public School.

Javed Akhtar reports to Annette Francella, Associate Director of Customer Success. Javed Akhtar works with and Nihit Pratiush - Associate Manager, Customer Success & Subscription Experience.