Jenna Drapkin

Jenna Drapkin is an accomplished professional in customer success and experience, currently serving as VP of Global Customer Success at Go1 and holding an Expert position at Primary Venture Partners. With extensive experience in various leadership roles at organizations such as Degreed, Catalyst Software, and Sailthru, Jenna has a strong background in managing post-sale services, client success strategies, and coaching. Jenna founded JD Gotham Marketing Services and possesses a dual BBA degree from Baruch College in Entrepreneurship Management. Jenna's expertise spans enhancing client experience, reducing churn, and driving customer satisfaction across multiple industries.