Karla Kannan

Karla Kannan is a seasoned professional in customer experience and business transformation with extensive leadership roles spanning various organizations. Currently serving as the Senior Vice President of Customer Experience at Karla Kannan Leadership Solutions LLC, Karla drives strategic customer experience initiatives and engages as a keynote speaker at industry events. Previously, Karla held senior positions at BirchStreet Systems, where responsibilities included managing multiple customer success and education programs, leading enterprise change management, and overseeing global project implementations. Karla's educational background includes a Master of Arts in Workforce Development and Training from Roosevelt University and a Bachelor of Arts in Marketing from The Art Institutes. Additional contributions include roles with The Success League, On Deck, and TheLatinaPro, aimed at fostering professional networks and best practices in customer success and women's entrepreneurship.