Erica Brooks

Erica Brooks is a seasoned Salesforce professional with extensive experience in system administration and business administration roles across various organizations. Currently serving as a Senior System Administrator for nCino Salesforce at Cathay Bank since September 2024, Erica previously worked as a Salesforce Administrator at Laserfiche, supporting over 140 users. Prior experience includes serving as a Salesforce Business Administrator at HSF Affiliates LLC, where support was provided to 50,000 real estate agents, and as a Salesforce Administrator at the American Red Cross, managing Salesforce deployments for over 1,000 users. Additionally, Erica has held positions at Californians For Justice and the Center for Investigative Reporting, specializing in Salesforce solutions. Erica holds a Bachelor of Science in Information Systems & Analysis, cum laude, from Howard University and furthered education through Trailhead by Salesforce.