Candy Chan

Candy Chan currently serves as the Head of Cargo Customer Experience & Service Development at Cathay Pacific, a role commenced in October 2023, where the focus is on enhancing customer journeys and fostering cross-functional collaboration for service improvement. Previously, from June 2019 to June 2023, Candy held the position of Manager Dangerous Goods Standards at the International Air Transport Association (IATA), contributing to the authorship of critical safety regulations. Earlier experience at Cathay Pacific Airways includes roles such as Cargo Service Development Manager and Dangerous Goods & Special Cargo Manager, highlighting achievements in service performance oversight and custom service development. Previous positions at FedEx Express and Global Logistics System further solidify expertise in marketing strategy and project management. Candy holds an MSc in Internal Audit & Management from City, University of London, and a BSc in Business Administration from Hawaii Pacific University.