Sue Lapa

Sue Lapa has a significant work experience in various roles and industries. Sue started their career at BNY Mellon, where they served as an AVP, Senior Training Specialist and later as an AVP, Human Resources Generalist. In these roles, they developed and delivered training programs, managed HR functions, and implemented supervisory policies and procedures.

Later, they joined Quorum Federal Credit Union, where they held multiple positions. As the VP/Senior VP Member Services and Operations, they improved customer experience and operational efficiency by aligning performance with business objectives. Additionally, as the VP, Human Resources and Organizational Development, they partnered with the CEO and Executive Team to develop HR strategies and programs to attract, retain, and develop talent.

Prior to their role at Quorum, Sue worked as an Independent Consultant at USAlliance Federal Credit Union, where they provided strategic and operational consulting services and led various projects in the Credit Union/Community Banking space, including a review of the Consumer Lending department.

Most recently, Sue served as the Director of Human Resources at Cavalry Portfolio Services. However, specific details about their responsibilities and achievements in this role are not provided in the given information.

Overall, Sue Lapa has demonstrated expertise in areas such as training and development, HR management, strategic planning, and operational improvement in the financial services industry.

Sue Lapa has a Bachelor of Arts (B.A.) degree in Psychology from the University at Albany, SUNY.