Heather Baldwin

Heather Baldwin, PMP, currently serves as VP, Project Manager at Citizens Business Bank since January 2021. Prior experience includes a significant tenure at Fiserv from September 2000 to May 2020, where responsibilities included managing a team of 10 project managers as Implementations Manager, driving high client satisfaction and substantial revenue through large implementations. In the role of Sr. Implementation Project Manager, Heather successfully oversaw over 1,000 implementation projects for major clients and collaborated on a joint product offering with Loomis, expanding its reach to over 60 institutions. Heather possesses extensive expertise in interfacing third-party systems and managing implementations across various channels and platforms.