Michael Yorcis

Michael Yorcis has a diverse work experience in various companies. michael started their career at AT&T in 2007 as an Account Executive, where they served as a client-facing sales representative for small businesses. michael provided mobile business solutions to current clients and also cultivated new business opportunities.

In 2010, Michael joined The Home Depot Corporate as a Resolution Expediter. michael conducted customer support via phone and email, played a role in creating a resolution matrix to maximize resourcefulness, and worked on implementing an SAP ticketing system.

Michael then moved to CareerBuilder in 2011 and held multiple roles. As a Usability Analyst, they developed training materials for new hires and performed data analysis of IT records to ensure timely service request resolutions. michael also conducted daily reconciliation of site-wide usability issues. Later, as a Client Support Specialist, they supported the Chicago area sales office, analyzed client request frequency data, and provided process improvement recommendations.

Finally, in 2014, Michael returned to CareerBuilder as a Sales and Data Reporting Analyst. Additional details about this role are not provided.

Michael Yorcis obtained a Bachelor of Science degree in Business Management and Operations Management from Kennesaw State University, where they studied from 2002 to 2006. michael further pursued their education at the University of Georgia - Terry College of Business from 2015 to 2017, where they earned a Master's Degree in Business Administration and Management, focusing on the general field.