Thom Welch

Thom Welch is an accomplished retail professional with extensive experience in customer service and management across multiple prominent companies. Currently serving as the Assistant Store Manager at CB2 since March 2022, Thom has successfully enhanced order fulfillment efficiency and customer experiences through a significant overhaul of the inventory management system. Prior to CB2, Thom was the Assistant Store Manager for Merchandizing at Lowe's, where a customer-centric approach led to a remarkable 121% achievement of mid-year sales goals. At The Home Depot, Thom revitalized the Tool Rental Center, resulting in a notable sales increase, and earlier roles included Customer Service Representative at AT&T and Call Center Supervisor at Transcom Worldwide, where team performance initiatives boosted customer satisfaction. Thom holds an Associate Degree in Business, Management, Marketing, and Related Support Services from Westmoreland County Community College.