William Goodman

William Goodman, CCNA has a strong background in the telecommunications industry. William currently works as a Project Manager at CBTS. Prior to this, they held various roles at Spectrum from 2014 to 2021, including Enterprise Revenue Assurance Coordinator II and Enterprise Technical Support. In these roles, they provided expert support to improve the customer experience, conducted audits and reconciliations, collaborated cross-functionally, and resolved complex technical issues. Before Spectrum, William worked at Bright House Networks from 2009 to 2014, where they served as a Business Solutions Support Technician, Quality Assurance Lead for the Office of The President, and E-Care Lead. In these positions, they handled escalations, provided support to agents, conducted research on system issues, and resolved customer questions and problems. Throughout their career, William has demonstrated strong technical skills, customer advocacy, and a commitment to improving processes.

William Goodman attended Largo High School from 1995 to 1999, where they pursued a general field of study but did not obtain a degree. In terms of certifications, they obtained the Cisco Certified Network Associate Routing and Switching (CCNA) certification from Cisco in January 2020. William holds two CCNA certifications from Cisco. Additionally, they also have the CMNA certification from Cisco Meraki, although the exact month and year of obtaining this certification are not provided.