Vanessa MacIel

Vanessa Maciel is a skilled Customer Service Operator at Porto since January 2024, specializing in multichannel digital support, including remote assistance, phone support for VIP clients, and video conferencing. With experience as a Digital Support Analyst at CDF since January 2019, Vanessa has honed expertise in resolving customer inquiries across various platforms, particularly in Android and iOS systems. Prior roles include a Trainee in Information Technology at Ricardo Arten Representações, an I.T Intern in Help Desk at UNINOVE, and a Student Advisor at CI Central de Intercâmbio. Vanessa holds a degree in Technology Management from Uninove, alongside various certifications in Social Media Management and Graphic Design, complemented by extensive background in marketing and administrative roles.