Khatuna Gorgishvili

Khatuna Gorgishvili is a seasoned professional with extensive experience in contact center management and customer service operations. Currently serving as the Contact Center Manager at Cellfie Mobile since January 2009, Khatuna has successfully enhanced operational efficiency through procedural optimizations and effective staff training and recruitment. Previous roles at Cellfie Mobile include Senior Specialist in Customer Digital Service Assurance and Knowledge & Skills Development, where Khatuna ensured high-quality service and led product testing initiatives. Khatuna also held positions focused on operational efficiency and reporting, significantly contributing to customer loyalty and revenue growth. Earlier experience as a Sales Manager at TBC Bank included optimizing loan processing and improving customer satisfaction. Khatuna holds an MBA in Management from Free University of Tbilisi and a Master’s degree in Banking with a specialization in finance and credit from Grigol Robakidze University.