Masanori Takamoto

Masanori Takamoto, MBA, currently serves as the Customer Experience Manager at CEMEX Holdings Philippines, Inc., where responsibilities include managing the performance of the CEMEX GO customer experience tool and driving digital capability projects to enhance customer engagement. Additionally, Takamoto is a part-time lecturer in Information Systems at De La Salle University. Previous roles include After Sales and Information Systems Head at Digits Trading Corporation, where significant improvements in customer service response times were achieved, and Enterprise Fraud Risk Management Expert at Globe Telecom, focusing on fraud detection and risk mitigation. Takamoto holds a Master of Business Administration and a Bachelor of Science in Computer Engineering, both from De La Salle University.