Morgan Kocotis

Morgan Kocotis is a seasoned workforce management professional with extensive experience in overseeing resource management and call center operations across multiple organizations. Currently serving as Workforce Manager at Cenlar FSB since May 2017, Morgan effectively coordinates various resource management functions, optimizes call flows for over 150 clients, and leads a team of analysts. Prior to this role, Morgan managed workforce disciplines at Philidor RX Services during significant operational growth and held multiple positions at Comcast Cable, focusing on forecasting, capacity planning, and reporting. Morgan's career began as the owner of Avarix Computer Services and includes managerial roles in retail and hospitality, showcasing a diverse skill set and strong leadership capabilities.