Tamika Wallace

Tamika Wallace is an experienced business manager with a robust background in call center operations and staff management, currently holding a managerial position at Centah Inc. since November 2014. Previously, Tamika worked at UnitedHealth Group for nearly nine years, where responsibilities included overseeing call center operations, managing large teams, and spearheading key initiatives like the Compassion Initiative and Employee Development Initiative, impacting over 600 employees nationally. Tamika's extensive experience also encompasses roles at T-Mobile and Inktel Contact Center Solutions, with proven expertise in coaching, performance evaluation, and customer service optimization. Educational background includes executive training at UnitedHealth Group and attendance at William H. Turner Technical Arts High School.