Kim El Oufir

Kim El Oufir serves as a Senior Director at Centene Corporation, where responsibilities include leading the strategic design of global BPO partnerships for member contact center solutions, enhancing business processes to elevate customer experiences, and achieving cost savings. Previous positions include roles such as Senior Operations Manager and Vendor Relations Manager at Charles Rutenberg Realty, Inc., where management of the sales process and client relationships was key. Kim also held various client service roles across different organizations, including East Coast Regional Manager at NWP Services Corporation and Client Relations Manager at Vertex Business Services, as well as Operations Manager at Capital One Financial, focusing on team development and customer satisfaction. Kim holds a Bachelor of Arts degree in Criminology from the University of South Florida.