Susan Cates

Susan Cates has extensive experience in customer service management, currently serving as Customer Service Manager at Estes Express Lines since March 2022, following roles as Key Account Specialist 1 and Customer Service Representative. Prior experience includes a long tenure at Central Freight Lines, Inc. since December 1999, where Cates has held various positions including Customer Service Manager and Customer Service Supervisor, overseeing call center operations and training representatives. Earlier experience at Portamedic involved scheduling medical exams for insurance policyholders from January 1994 to December 1999. Susan Cates holds an education background from McLennan Community College and Corsicana High School.