Philip Marshall

Philip Marshall is an experienced professional currently serving as the Head of Channel Platforms at Centrica since November 2020, where responsibilities include managing all telephony and integration change, specifically overseeing the migration to AWS Connect. Prior to this role, Philip held several positions at British Gas from April 2018 to November 2020, including Senior Operational Performance Manager, where operational complaint handling performance was enhanced, and Resource Planning Data Transformation Lead, focused on delivering data innovation for improved customer and business outcomes. Philip's career also includes experience as a Telephony and Resource Planning Systems Manager. Philip obtained education from the University of Portsmouth between 1993 and 1995.