Werner Santos de Almeida

Werner Santos de Almeida is an experienced IT Coordinator at Centro Universitário Metodista - IPA since January 2009, overseeing operational performance and service quality, managing SLAs, and enhancing incident documentation processes. With a strong focus on aligning IT with business objectives, Werner evaluates team performance, identifies training needs, and proposes process improvements. Previous roles include Business Analyst and Scrum Master, as well as Programmer, demonstrating a comprehensive background in IT management. Educational qualifications include a Bachelor's degree in Information Systems from Centro Universitário Ritter dos Reis, completed between 2004 and 2007.