Nicole Cox

Nicole Cox is an experienced Analyst at Cervello, with a background in technical support and customer service. Previously, Nicole worked as a Technical Support Specialist at Kaplan, where outstanding performance earned a 90% overall customer satisfaction rating, contributing to recognition as a Top 5 performer in the Higher Education team. Prior experience at Emirates involved managing a high volume of client interactions, consistently achieving a 90% customer satisfaction score while addressing various inquiries. Educational qualifications include participation in the Salesforce Pathfinder Training Program and completion of IT Support from Per Scholas, along with a BA in Psychology from the State University of New York at Old Westbury.