Austin Lowry

Austin Lowry has a diverse work experience spanning over several roles and companies. Austin is currently the Chief Strategy Officer at ChangeCX, a position they have held since March 2021. In addition, they are the Owner and CEO of TraceCX, a role they have held since March 2021 until December 2022.

Prior to these roles, Austin served as the Vice President of E-Commerce at Pierce Washington from July 2018 to March 2021. Before that, they held various positions at Mastek, including Vice President of Solution Consulting from October 2017 to July 2018, and Sales Director from November 2016 to October 2017.

Austin also gained valuable experience during their time at Oracle, where they worked as a Principal Sales Consultant for Customer Experience/Commerce. From April 2013 to November 2016, they collaborated with large companies to find solutions for customer experience and engagement using Oracle CX technologies. Austin also provided product management and leadership for B2B demonstration assets.

Moreover, Austin worked as a Business Solutions Manager at ServiceMaster from November 2011 to April 2013, and as a Program Manager for E-Commerce at AutoZone from June 2008 to November 2011. At AutoZone, they played a strategic role in driving sales, providing expertise in the ATG E-Commerce framework, and content management.

Before that, Austin was a Sr. Java Developer at Lokion Interactive from March 2007 to June 2008, and a Sr. Programmer Analyst at FedEx Services from 2001 to 2007, where they held various roles.

Austin Lowry attended Mississippi State University from 1996 to 2000, where they obtained a Bachelor of Business Administration (BBA) degree with a focus on Business Information Systems.