Ruben Fragoso - CSM, CSPO

Ruben Fragoso has a diverse work experience spanning different industries and roles. Ruben most recently worked at ChangeCX as the Director, Head of PMO, where they oversaw project management operations. Prior to that, they served as the Director of Managed Services at the same company.

Before working at ChangeCX, Ruben was a Technical Program Manager at Hilti North America, where they handled technical projects. Ruben also worked at OSF Digital as a Senior Project Manager and Project Manager, responsible for managing and coordinating eCommerce and digital projects.

Ruben's earlier experience includes roles at Mastek as a Sr. Project Manager and Project Manager, where they successfully delivered large-scale projects in an agile environment. Ruben also worked at Northplace as a Technology and Marketing Consultant, leading marketing and technology initiatives for the organization's fundraising campaigns.

Ruben began their career at Mary Kay Inc., where they served as a QA Analyst and Systems Support Specialist. In these roles, they improved productivity within an Agile Environment and oversaw the resolution of issues related to testing and functional requirements. Ruben also worked as a Network Administrator at CI Host.

Overall, Ruben Fragoso's work experience showcases their expertise in project management, agile methodologies, and technology implementation.

Ruben Fragoso earned a Bachelor's Degree in Business Management/E-Business from the University of Phoenix, where they studied from 2006 to 2013. Prior to that, they obtained an Associate's Degree in Computer Systems Networking from ITT Tech, where they attended from 2002 to 2004. In addition to their formal education, Ruben Fragoso also holds several certifications. Ruben is a Certified ScrumMaster (CSM) and a Certified Scrum Product Owner (CSPO), both awarded by the Scrum Alliance. Ruben also obtained the certification "Setting up ITSM Projects in Jira Service Management" from Atlassian and "Commerce Cloud Digital" from Trailhead by Salesforce. The specific months and years when they obtained the certifications are not provided.