Kristin M. Lawson

Kristin M. Lawson is an accomplished professional with a strong background in account management, customer success, and digital transformation, currently serving as the North America Account Executive at Changing Social since April 2024. Previously, Kristin held various significant roles at Microsoft from 2000 to 2023, including Senior Technical Program Manager for Microsoft Teams Engineering and Senior Customer Adoption & Change Consultant. Key achievements include leading global teams to enhance customer lifecycle transformations and facilitating numerous enterprise adoption workshops. Kristin also has experience as Head of Customer Success EMEA at Blue Jeans Network and has provided consultancy services to top organizations, contributing to substantial revenue growth and customer retention initiatives. Kristin holds a BA in Communication from Washington State University.