Natasha Dench

Natasha Dench is an experienced change management professional currently serving as a Change Analyst at Charles Tyrwhitt since November 2014. In this role, Natasha supports the lead change analyst and head of change in identifying knowledge gaps and opportunities to enhance customer self-service capabilities across global territories. Previous positions at Charles Tyrwhitt included various roles in customer support and returns administration, ensuring high-quality service and efficient processing of customer returns. Natasha also has experience as a Customer Service representative and Lead Agent at Sensée, overseeing team members, and held a mentorship role with the Thames Valley Partnership for short-term offenders. Educational qualifications include a level 3 certificate in Forensic Psychology from NCFE.