Grant Lim

Grant Lim has a varied work experience in the IT field. Grant started their career in 2011 as a Senior Service Desk Analyst at Severn Trent Water, where they were responsible for logging IT issues and requests, troubleshooting problems, and escalating complex issues to the appropriate support team. In 2012, they transitioned to the role of Senior System Security Analyst, where they focused on mitigating potential security risks, managing queues, and providing guidance on account security for projects.

In 2015, Grant joined Computacenter as a Senior 2nd Line Wintel Support Analyst. In this role, they gained experience in mainstream business technologies, configured and maintained multiple client estates, and troubleshooted IT systems within an ITIL framework. Grant also took on additional responsibilities such as training new team members, handling escalations, and conducting team performance reviews.

Their most recent position is Operations Shift Manager at Charterhouse Voice & Data, which they started in 2019. No further details are provided about this role.

Grant Lim attended Coventry College from 2010 to 2011, where they completed an Access to Higher Education Diploma. During this program, they studied various subjects including Science, Sociology, English, IT, and Maths. In 2014, they attended ITIL and obtained an ITIL V3 degree in IT Service Management.