Benjamin W.

Benjamin W. has over 17 years of experience in workforce management with a focus on optimization and analytics. From 2004 to 2019, they worked at Citi where they managed multiple workforce optimization departments and functional areas, including Collections, Customer Service, Credit, KYC, Fraud, and Core Operations. Benjamin also supervised the growth of the Workforce Centers of Excellence, expanding their support to include Global AML/KYC and other verticals like Call Center, Fraud, Credit, Core Operations, and Branches. In 2019, Benjamin joined Agero, Inc. as a Senior Manager of Workforce Management & Analytics. Currently, Benjamin serves as the Head of Workforce Management at Chime.

Benjamin W. has pursued a Bachelor of Science degree in Organizational Leadership from Thomas Edison State University. The exact duration of their education at the university is not specified.