Jessica Goss

Jessica Goss is an experienced professional specializing in customer experience and product management within the chiropractic software industry. Currently serving as a Product Owner and Customer Experience Manager at ChiroSpring since October 2022, Jessica enhances customer satisfaction and loyalty by managing relationships, optimizing the customer journey, and advocating for product enhancements. Prior to this role, Jessica held the position of Client and Product Success Manager, ensuring customer success through onboarding and support. Jessica's previous experience includes serving as Lead Account Manager and Account Manager at ClinicDr—now part of ChiroSpring—where responsibilities included overseeing customer support systems and driving business growth. Earlier roles also encompassed financial and billing management in healthcare settings, contributing to a diverse skill set in customer relations and operational efficiency.