Lisa Chinn

Head of Customer Success at Chromatic

Lisa Chinn has a diverse work experience spanning various roles and responsibilities. Lisa is currently the Head of Customer Success at Chromatic, where they automate frontend workflows for UI feedback, visual testing, and documentation. Prior to this position, Lisa worked as a Customer Success Manager at the same company.

Before joining Chromatic, Lisa served as the Chief Operating Officer at Tokyo Academics from June 2020 to December 2021. Lisa also held the position of Director of Product Development at the company from August 2019 to June 2020.

Lisa's entrepreneurial spirit led their to co-found GnoKids Children's English School in Tokyo, where they served as the Co-founder and Chief Operating Officer from January 2013 to May 2019. During their tenure, they developed an extensive curriculum, including over 500 lesson plans, 40 textbooks, and 5,000 homework videos.

Prior to their entrepreneurial ventures, Lisa worked as a Research Assistant at The University of Tokyo from March 2017 to April 2018. Lisa'sresponsibilities included revising and editing research papers, conducting research, and assisting with data collection and analysis for an undergraduate course.

Lisa's dedication to education and mentoring is evident from their role as a Tutor and College Counselor at Tokyo Academics from December 2014 to December 2017. Lisa provided private and group instruction for college entrance exams and guided students through the admissions process, developing tailored teaching and homework materials.

Overall, Lisa Chinn's work experience showcases their expertise in customer success, operations, product development, curriculum development, research, and education.

Lisa Chinn obtained a Bachelor's degree in Psychology from Princeton University, where they studied from 2005 to 2009. In 2019, they attended Le Wagon and completed a program in Full-Stack Web Development, specializing in Ruby on Rails and JavaScript. Additionally, Lisa obtained a certification in Leading with Behavioral Science from Kellogg Executive Education in November 2022.

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