MacKenzie Shoemaker-Hoy

Mackenzie Shoemaker-Hoy currently serves as Team Manager of Customer Success at Chronus, where responsibilities include driving significant growth metrics, enhancing customer transition processes, and advocating for customer needs to improve product offerings. Previous roles at Chronus include Team Coach and Enterprise Customer Success Manager, achieving impressive retention rates and cultivating strong client relationships. Prior to Chronus, Mackenzie held positions at Watermark and the University of Washington, honing skills in project management, client satisfaction, and strategic communication. Mackenzie holds a Master of Education in Leadership in Higher Education from the University of Washington and a Bachelor of Science in Digital Communication Arts and Business from Oregon State University, complemented by a study abroad experience at the University of Virginia.