V I K R A M .

Vikram has a diverse work experience spanning over several years. V I K R A M currently works at Chumbak Design Pvt. Ltd., where they hold the position of Head of Customer Support. Prior to this, they served as the Sr. Manager of Customer Support and the Manager of Customer Support at the same company. V I K R A M started their journey at Chumbak Design Pvt. Ltd. as an Assistant Manager (e-com CS) in 2015.

Before joining Chumbak Design Pvt. Ltd., Vikram worked at The Minacs Group as an Assistant Manager (Apple iOS), where they managed multiple voice teams, conducted performance evaluations, and provided feedback.

V I K R A M'searlier work experience includes a role as a Team Lead Operations (US Voice and Non-Voice) at Hinduja Global Solutions, where they managed customer service teams and contributed to CRM management. V I K R A M also worked as a Subject Matter Expert at the same company.

Vikram began their career at ExploTechnique as a Project Engineer, where they provided project management support.

Overall, Vikram's work experience showcases their growth and expertise in various customer support and management roles.

Vikram has a Bachelor's degree in English and Mass Communication from Annamalai University, which they obtained from 2015 to 2018. Prior to that, they attended SCHOOL OF MINES from 1996 to 1999, where they earned a P.D.B.D in Mining and Mineral Engineering (1998-1999) and a D Min Eng in Mining and Mineral Engineering (1996-1998). Before their university education, they completed their Pre-University education at First Grade College from 1994 to 1996, focusing on P.C.M subjects.

In terms of additional certifications, Vikram obtained a certification in Google Analytics (for Beginners) from Google Analytics Academy in April 2020. V I K R A M also achieved a Lean Six Sigma Green Belt certification in October 2016. Furthermore, in August 2015, they obtained an ITIL V3 Foundation 2011 certification from EXIN. Additionally, Vikram obtained a Psychometric Test score of 8.4/10 from Wisdomjobs.com in July 2015.