Carlo Carbone

Carlo Carbone has extensive work experience in customer service and business analysis. Carlo is currently the Head of Customer Service - B2B at Cigna, where they lead a team of 200+ employees and ensures smooth day-to-day operations to achieve SLAs/KPIs. Prior to this role, Carlo worked as a Customer Service Manager at Cigna Health Benefits, where they managed an international team and implemented strategies to meet operational requirements. Carlo also has experience as a Business Analyst at CALLWARE and held various roles at Hewlett-Packard, including Business Performance Manager and Team Leader Customer Care Representative. In these positions, Carlo was responsible for project management, performance monitoring, and implementing process improvements.

Carlo Carbone obtained their Bachelor's degree in Law from Università degli Studi di Teramo, where they studied from 1997 to 2003.