Dana Cortez

Dana Cortez has extensive experience at Cigna since 2000, currently serving as a Client Service Partner and previously as a Customer Service Senior Manager. In these roles, Dana directs operations activities for a Select book of business, overseeing 15 Direct Customer Service Managers and the My Personal Champion Team. Responsibilities include coaching, issue resolution, service level compliance, and quality assurance, involving management of teams consisting of 18-20 agents.