Depak Jagota

Depak Jagota is a seasoned professional with extensive experience in client operations and customer service management. Currently serving as the Client Operations Site Manager at Cignpost Diagnostics since September 2021, Jagota leads the largest B2B Covid testing site for Netflix's "The Crown," overseeing the provision of rapid testing services. Previously, from December 1997 to August 2020, Jagota held various key managerial roles at British Airways, including Customer Service Manager, where oversight was provided for a team of 40 executives at Heathrow, and Customer Operations Control Manager, responsible for enhancing cost-effective customer service operations. Additional experience includes a secondment as the Excess Baggage Compliance & Revenue Manager, guiding a corporate change initiative impacting 4,000 employees. Educational background includes studies at North West Regional College of Technology and Clondermot High School.