Felipe Vengoechea

Felipe Vengoechea has worked in various roles across several companies since 2010. At Copa Airlines, they worked as a Bilingual Sales and Ticket Department from 2010 to 2011. From 2011 to 2013, they worked at Sitel as a Knowledge Analyst - Microsoft and a Bilingual Customer Service Representative. From 2013 to 2018, they worked at IBM as a Radio Call Dispatch Bilingual Support Analyst. Since 2018, they have been working at CiiRUS Vacation Rental Software as Head of Customer Service & Technical Support and Technical Support Manager. In their roles, they have provided technical direction for development, design, and systems integration, managed technical support departments, and handled customer requests. Felipe has also created and implemented Operations KPI and Quality Assurance Programs, updated the Microsoft LATAM Knowledge Portal, and provided technical training to teams.

Felipe Vengoechea completed a Vocational Training Grade in Computer Technology/Computer Systems Technology from Corporacion WHOLE between 2006 and 2008. In August 2021, they obtained a Zendesk Support Administrator Expert I certification from Zendesk.