Heath Parks

Heath Parks has extensive work experience starting in 2002 as a Service Optimization Quality Manager at 5/3 Bank. During their time there, they were promoted multiple times and successfully managed several quality groups, achieving a 6% reduction in exceptions errors over three consecutive years. In 2015, they moved on to become the Director of Information Systems and Certified Salesforce Administrator at Cincinnati Works. In this role, they were responsible for managing back-end responsibilities and various integrations, including Salesforce and Office 365. Heath also had strong knowledge of program and case management and excelled in report and dashboard creation to highlight key metrics and exceptions for stakeholders.

Heath Parks attended the United States Army Signal Center in 1988, where they studied Combat Communications and obtained a degree in Communications. Afterwards, they pursued an Applied Science Major at Cincinnati State Technical and Community College. In addition to their formal education, Heath also obtained a Salesforce Certified Administrator (SCA) certification from Salesforce in April 2017. Heath also earned various badges, such as the Accounts & Contacts Badge, Event Monitoring Badge, and Leads & Opportunities Badge, through Salesforce Trailhead. Additionally, Heath is listed as a Salesforce Certified Administrator, although the details of this certification are not provided.