Derrick Deravariere

Derrick DeRavariere is a seasoned professional with extensive experience in customer service, operations, and strategy within leading organizations. Currently serving as the Managing Director and Head of Customer Service for North America at Citi, Derrick oversees a large team focused on enhancing the customer experience for various card services. As the owner of Coach Derrick LLC, Derrick provides coaching services aimed at personal and organizational transformation. Prior roles include General Manager of Online Customer Operations at The Home Depot, where significant growth was achieved, and multiple leadership positions at American Express, where Derrick contributed to customer experience and operational strategies across various segments. Derrick's career began at MCI Worldcom, culminating in a broad skill set developed through progressive roles in sales, service, and marketing. Derrick holds an MBA from Fordham University and a BS in Marketing from Fairleigh Dickinson University.